About our fundraising | FAQs

We ask for your email address so that we may provide you with your receipt as promptly as possible. We ask for your best contact number just in case there are any issues with your donation.

We may ask for your date of birth as verification of identity. If you do not wish to have this information recorded, please let the team know and we can update our records accordingly.

We do have a team who seeks donations over the phone. If you have donated to us in the past, they’re likely getting in touch with you to see if you’re in a position to make a donation at this time. If you’ve received a call but not donated to the Baker Institute before, this is likely because you completed a quiz or survey on social media.

Should you have any concerns about a call you’ve received, please get in touch with our team who would be happy to investigate the matter for you. Please email us at fundraising@baker.edu.auor give us a call on 1800 827 040.

Yes, we do have teams who seek donations on the street, in shopping centres and door-to-door.

All our street fundraising teams are professionally trained and compliant with PFRA guidelines. If you have any concerns about a team or their location, please email us at fundraising@baker.edu.au or give us a call on 1800 827 040, option 2.

Of course. Receiving mail for a loved one who has died can be distressing. You can contact our team who will update our records on-the-spot. Sometimes, there is one last letter already on the way. If that’s the case, we sincerely apologise.

Please email us at fundraising@baker.edu.au or give us a call on 1800 827 040, opt 2.

Another resource you may find helpful is the Australian Bereavement Register. This free service helps to reduce the amount of mail sent to the deceased individual: tabr.com.au

We may, from time-to-time, securely share your information with key suppliers who help us prepare the fundraising materials you receive. We only send them information necessary for the task, and it is not held by them long-term.

We do also participate in charity initiative where we engage in data swaps with other like-minded organisations from time-to-time. This helps us reach new supporters and share the work that we do. Information like your email address, phone number and date of birth are NOT shared. If you do not wish for your information to be shared with like-minded organisations, please get in touch with us and the team can update this preference. If you have made this request in the past, please rest assured it is already recorded and being adhered to.